Refund Policy

Last updated: April 2026

1. General Overview

At Pika Voice Assistant, we strive to provide the best AI-powered experience. Because our service provides immediate access to computational resources and message tokens, we have established a strict refund policy to prevent abuse of our system.

2. The "No Token Use" Rule

Refunds are only eligible for accounts that have used ZERO (0) tokens or messages.

Once a user has sent a single message or consumed any portion of their monthly token limit (500 or 1,200 messages), the service is considered "consumed," and **no refund will be issued** under any circumstances.

3. Valid Reasons for Refund

We do not offer "change of mind" refunds. A refund request will only be considered if:

There was a documented technical failure that prevented you from using the service.
You were double-charged due to a billing system error.
The request is made within 7 days of the initial purchase and no tokens were used.

4. Process for Requesting a Refund

To request a refund, please email our support team at pikavoice@gmail.com with your transaction ID and a detailed explanation of your valid reason.

Note: Decisions made by our billing team are final. Since we use Paddle as our Merchant of Record, they may also apply their own compliance standards to the refund process.

5. Subscription Cancellations

You may cancel your subscription at any time. Upon cancellation, you will continue to have access to your remaining tokens until the end of your current billing period. No partial refunds are provided for unused time.